Illuminated map of the United States showing a national network of facility service locations
National Accounts Program

One partner. Every location. Across all 50 states.

A purpose-built platform for multi-site portfolios, standardized SLAs, 24/7 dispatch, photo-verified QA and a single invoice across every property you operate.

50
States covered
24/7
Dispatch & escalation
<60 min
Critical response SLA
1
Invoice. One contract.
What We Deliver

A national operating platform engineered for scale.

National accounts demand more than a vendor. You need a partner with the governance, technology and field bench depth to deliver identical service in every market, and the reporting discipline to prove it every month.

Single point of contact

Dedicated National Account Director and operations team accountable to your executive leadership, not a call center.

Standardized scopes & SLAs

Unified specifications, frequencies, training and QA across every site so service is identical in Miami, Denver and Seattle.

Scalable workforce model

W-2 employees plus a vetted alliance network, flex capacity for seasonality, store openings, mobilizations and disaster response.

Centralized reporting

Real-time portfolio dashboards: inspection scores, work-order SLAs, spend by site, sustainability KPIs and budget variance.

Integrated Client Portal

Mobile inspections, digital work orders, photo documentation and live KPI dashboards in one client-facing portal.

Compliance & risk transfer

OSHA, ISSA CIMS-GB, HIPAA, GMP and SOC 2-aligned workflows. $5M GL, EMR < 1.0, COI portal for every property.

National account operations command center with live portfolio KPI dashboards and US service map
Technology & Visibility

Your portfolio in one integrated client portal.

We deliver technology-enabled service through trusted commercial facility-management platforms. From inspection scores to work-order SLAs to ESG metrics, your team gets the same view we do, in real time.

  • CMMS integration with ServiceChannel, Corrigo, FacilitySource and other major platforms
  • Mobile inspections with geo-stamped, photo-verified scoring at every site
  • Digital work orders with closed-loop tracking and corrective actions
  • Executive dashboards and KPI scorecards mapped to your business outcomes
  • Centralized client reporting with one invoice, GL coded by site and cost center
  • Executive Business Reviews at 30, 60 and 90 days, then quarterly
Executive Business Reviews

30/60/90-day governance, then quarterly.

A structured cadence keeps every stakeholder aligned from mobilization through continuous improvement.

30-Day

Implementation Review

  • Mobilization & training complete
  • Site-by-site quality baseline
  • Open items log and resolution plan
  • Day-one supervisor walks documented
60-Day

Operational Performance

  • KPI trending and scorecard review
  • Corrective-action effectiveness
  • Coverage, response and SLA metrics
  • Spend, staffing and route optimization
90-Day

Executive Dashboard

  • Portfolio dashboard read-out
  • Continuous-improvement recommendations
  • Forward-looking capital and seasonal plan
  • Strategic roadmap and savings plays
Transition Methodology

A 5-stage mobilization built for zero-disruption rollouts.

01

Portfolio discovery

Site list, scope baseline, incumbent gap analysis, union/wage mapping, COI and access requirements.

02

Standard specification

One master scope-of-work with site addenda. Frequencies, finishes, KPIs and escalation paths defined.

03

Mobilization plan

Wave-based rollout, regional manager assignments, training matrix, equipment & chemical staging.

04

Go-live & verification

Day-one supervisor walks, photo QA, inspection scoring, executive read-out within 30/60/90 days.

05

Continuous improvement

Quarterly business reviews, benchmarking, route optimization, sustainability targets and savings plays.

Coverage

Coast-to-coast field operations.

Regional operations hubs and a vetted alliance network give us boots on the ground in every primary and secondary U.S. market, plus next-day mobilization into tertiary locations.

Confirm coverage for your sites
  • Northeast, Boston, NYC, Philadelphia, DC
  • Southeast, Atlanta, Charlotte, Miami, Orlando, Nashville
  • Midwest, Chicago, Detroit, Minneapolis, Indianapolis, Columbus
  • South Central, Houston, Dallas, Austin, San Antonio, New Orleans
  • Mountain, Denver, Phoenix, Salt Lake City, Las Vegas
  • West, Los Angeles, San Francisco, Seattle, Portland, San Diego
Sustainability & ESG

Programs your ESG team can report on.

Green Seal and EPA Safer Choice chemistry, HEPA filtration, microfiber programs, water and energy tracking, and diversion reporting aligned to GRESB, LEED O+M and your corporate sustainability disclosures.

  • ISSA CIMS-GB aligned
  • Green Seal / Safer Choice chemistry
  • HEPA & microfiber program
  • Waste diversion reporting
  • Scope 3 emissions inputs
  • LEED O+M support
Field supervisor performing a CIMS-aligned facility inspection using mobile QA tablet
National account director meeting with corporate facilities leadership
Why National Brands Choose NFG

Big-firm capability. Mid-market accountability.

The largest IFM providers can run a national program, but most clients become a portfolio number. We pair enterprise-grade governance, technology and insurance with a senior account team that actually answers the phone.

98%
Client retention
0.78
EMR safety rating
<2 hrs
Avg. escalation response
30–90 d
Standard transition window
National Accounts FAQ

What multi-site facility leaders ask first.

Request a Portfolio Proposal

Tell us about your portfolio. We'll build the program.

Share your site count, geography and current pain points. A National Account Director will respond within one business day with a tailored transition plan and pricing framework.

We respond within one business day. Your information is routed to our national accounts team and integrated CRM.

Industry Affiliations & Standards

Aligned With the Standards Enterprise Clients Require.

National Facility Group operates to the frameworks recognized across facility services, safety, sustainability and supplier diversity.

  • WBENC
    Woman-Owned Business
  • ISSA
    Cleaning Industry Association
  • CIMS
    Cleaning Mgmt Standard
  • BSCAI
    Building Service Contractors
  • IFMA
    Facility Management Assn.
  • GBAC
    Biorisk Advisory Council
  • OSHA
    Safety Compliance
  • ISO 9001
    Quality Management
  • ISN
    Contractor Compliance
  • Green Seal
    Sustainable Cleaning

Operating frameworks and industry bodies referenced. Trademarks property of their respective owners.