Privacy Policy

Information We Collect

When you contact us, request a proposal, schedule a facility assessment, or use our website, we may collect:

• Name and job title
• Company or organization name
• Email address and telephone number
• Business and facility addresses
• Facility information and requested services
• Appointment and communication details
• Website usage information, including IP address, browser type, and cookies where applicable

How We Use Your Information

We may use collected information to:

• Respond to business inquiries
• Schedule complimentary facility cleaning assessments
• Prepare estimates, proposals, and service agreements
• Provide commercial janitorial, floor care, and other facility solutions
• Communicate about appointments, projects, and service updates
• Send marketing communications where permitted by applicable law
• Improve website functionality and customer service
• Comply with applicable legal obligations

Telephone, Email, and SMS Communications

National Facility Group may contact individuals and businesses in response to inquiries, service requests, or other communications as permitted by applicable law.

Where individuals separately and expressly opt in to receive SMS communications, messages may include appointment scheduling, facility assessment confirmations, service updates, and promotional information consistent with the consent provided.

Message frequency varies. Message and data rates may apply.

Recipients may reply STOP to unsubscribe from text messages or HELP for assistance.

SMS consent is optional. Consent to receive SMS messages is not a condition of purchasing services.

SMS consent and mobile telephone information collected for SMS messaging will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes.

We may share information with communications service providers solely as necessary to deliver messages and operate our communications systems.

Information Sharing

National Facility Group does not sell personal information.

We may share information with trusted service providers, subcontractors, technology vendors, and professional advisers where reasonably necessary to provide services, operate our business, or comply with applicable law.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, or misuse.

No method of electronic transmission or storage can be guaranteed completely secure.

Data Retention

Personal information is retained for as long as reasonably necessary to fulfill legitimate business purposes, contractual obligations, and applicable legal requirements.

Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand visitor activity, and improve user experience.

Visitors may manage cookie preferences through their browser settings.

Your Privacy Choices

You may contact National Facility Group to request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate business retention requirements.

You may unsubscribe from promotional emails using the instructions provided in those messages.

Third-Party Websites

Our website may link to external websites. We are not responsible for their content or privacy practices.

Children's Privacy

Our website is intended for commercial and business use and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.